So, I read (actually listened to) Tony Hsieh’s book (who was the original inspiration for the Crown library). I must say that it is hands down the best guide for us as a company in building something worth working for (other than a paycheck, of course). I highly recommend this book for everyone in the company, and by way of this message am approving all expense report line items for the purchase of it (I highly recommend the audio version as Tony tells the story himself with some additional interviews w/ him).
I could bullet some reasons why here, but I believe I would be doing the book injustice by condensing the ideas down to just a few bullets. Please, please get a copy of this book and read it. Then read it again. Then listen to it (feel free to do this in reverse order!)
We are on the path to executing on some of Tony’s thoughts. I’m particularly inspired by the many evolutions Zappos went though in terms of who they wanted to become (from the best online shoe company, to the best customer service company, and ultimately to delivering happiness — with a few iterations in between). As we go through our evolutions here at Crown, I believe the basic tenants in Delivering Happiness will be a good guide for us.
Oh yea, given that we’re helping companies like PetSolutions, WinWholesale, and hopefully Capezio and others, the ideas in this book about building an eCommerce eBusiness are VERY relevant as an added side benefit...
Happy reading (listening)!
Richard
I could bullet some reasons why here, but I believe I would be doing the book injustice by condensing the ideas down to just a few bullets. Please, please get a copy of this book and read it. Then read it again. Then listen to it (feel free to do this in reverse order!)
We are on the path to executing on some of Tony’s thoughts. I’m particularly inspired by the many evolutions Zappos went though in terms of who they wanted to become (from the best online shoe company, to the best customer service company, and ultimately to delivering happiness — with a few iterations in between). As we go through our evolutions here at Crown, I believe the basic tenants in Delivering Happiness will be a good guide for us.
Oh yea, given that we’re helping companies like PetSolutions, WinWholesale, and hopefully Capezio and others, the ideas in this book about building an eCommerce eBusiness are VERY relevant as an added side benefit...
Happy reading (listening)!
Richard