August 19, 2011
Kick Some Butt...
Colleagues,
We are entering into the most critical season of our business for 2011. As we do, I wanted to thank and congratulate you all for your efforts thus far. We are further ahead than we’ve been in a long time, with an abundance of opportunity.
Now is the time for us all to do one thing extremely well: Finish Strong. Projects and programs must be finished stronger than they start. This is where customer loyalty is gained -- through the experience they have with each and every one of us. Please pay extra attention to “how” you deliver in addition to “what” you deliver. Bring all your quality, professionalism, and leadership to your teams, deliverables, and clients. And above all, bring your passion. For a person without passion is like a candle without a flame.
We are in a great position to grow, and yet, we are in uncertain times delivering leading edge solutions. These two things contribute to potential fear and delayed decisions among clients. Strong finishing brings strong references and increased demand for more services from existing customers.
I look forward to seeing many of you at the upcoming RED session and reporting our plan of actions back to others.
Now is the time. Kick some butt.
Richard